Frequently Asked Questions (FAQs)
Q: Can I purchase a device from Active Track (Pty) Ltd ?
The only risk the client carries is that of malicious damage to the device, that can be demonstrated by means of the “shock” and ”tamper” reports
In addition, our clients are not faced with the additional capital outlay that is synonymous with our competitors.We are able to supply a 24 hour monitoring service at an additional fee.
The model is applicable to all the regions where we are the distributors of Active Track, with slight variations to suit local laws and business practices.
The minimum period is for a 24 month rental, with the option for security companies to cancel the service with 30 days’ notice, in the event that the site to which the devise is deployed, is cancelled.
Q: What is the tolerance in positioning the AT user's GPS position on the map?
Q: What SIM card is necessary to use all AT functions (GPRS, voice, GPS)?
Q: How many hours does the device operate without the need to recharge the battery?
Q: What is the difference between Active Track and Active Guard?
Active Track has 4 functional buttons (Active Guard has 3 buttons) and a smaller and more convenient casing.
Q: What maps are used in the application for Active Track for GPS location?
Q: Can the device operate with SIM cards from different operators?
Q: How is data sent from the Active Track device?
Q: What does the Active Track system consist of ?
- Active Track device.
- RFID tags at frequency 125 kHz (option)
- Plate and programming cables sold in the AGP3-AT set (additional order)
- Active View – The web based monitoring and reporting interface
- Active Track report writer. A unique customized reporting tool.
Q: What do I need to start work apart from the Active Track device?
Q: Will I receive software with the device ?
Q: What end software supports Active Track and where is it available?
Active View can be used as a control room installation that allows a company to manage personnel in real time, or by the end user who need to extract reports on specific activities.
The customised Active View report writer allows for effective management of multiple sites. It is also the ideal solution for clients that need to manage Service Level agreements with service providers.
Our association with Sovtech allows Active Track to customise the reports that will suit the operational requirements of our clients.
All software support is included in the monthly rental.
Q: How many users may work with the application?
Q: How may I configure Active Track?
- Locally by means of cables as well as by means of the software GPRS transmitter configurator
- Remotely by means of an SMS
- Remotely by means of TCP/IP via the configurator
Q: Is the signal transmitted by Active Track/data transmitters via the GPRS channel coded ?
Since the transmission is based on the GSM operator’s network, the device uses all protections offered by the operator for regular mobile phones. If you want to increase the system’s safety even more, ask your operator for a private APN. The OSM.2007 receiver is used to decode signals transmitted by EBS devices.
Q: Where is Active Track manufactured?
Q: What is LX-PROG, LX-DATA, AGP3-AT?
AGP3-AT Set for configuring, monitoring, testing and debugging the Active Track device. The set contains one plate, two cables
LX-DATA and one LX-PROG:
LX-PROG – A wire enabling local configuration through the RS232 connection.
LX-DATA – A wire enabling the monitoring of the device’s operating state, conducting operation tests as well as the debugging process
Q: Why is Active Track's casing so resistant?
additional seals increasing resistance to moisture and flooding
additional screws in the flap and casing stiffening the structure
additional protection for the internal plate