24 HOUR CALL CENTRE
Active Track (Pty) Ltd is proud to offer a dedicated 24-hour support centre of specially trained agents which monitor Active Track devices, and communicate with users and their personnel on an ongoing basis.
Communication with a user’s employee is made via the Active Track device. Communication is prompted by one of the following: a missed patrol/or pre-programmed check-in point; the device being stationary for an extended period of time; or the activation of the panic button built into the Active Track device.
In the event that the panic button is pressed, the call centre dials in on the device via the silent call function and listens in on the scene. From this call, the support centre will notify the user of the events on site via telephone call, text message or electronic mail. The notification will enable the user to take the appropriate remedial action.
The call function is similarly used where a patrol/or check-in point is missed, or the device is stationary.