Players in the logistics industry know all too well that limitation of liability is crucial. While standard trading conditions can reduce one’s exposure, one is constantly on the look-out for innovative ways to better protect property and life without unduly burdening one’s business.
The Active Track is an easy-to-use, versatile device suited to the needs of the logistics field. Customers who implement the Active Track enjoy a range of benefits from improved security, first class service delivery and heightened client satisfaction, to an overall reduction of loss and wasted costs. This was recently demonstrated by a checks and balances procedure implemented by a company using the Active Track.
The customer runs a warehousing and transport business. It owns an impressive fleet of trucks which it uses to ship goods from its central warehouse to its various distribution centres across the country. In an attempt to deliver a superior service, the company fitted its warehouses with closed-circuit television systems and employed a security services company to render security services at each of its premises.
As a further measure, each truck would be sealed with a plastic seal once packed. On arrival at the relevant destination, a security officer would check that the seal was intact to ensure that the contents had not been interfered with. A company employee would thereafter unpack the vehicle and confirm receipt of the goods as per the packing list.
However, despite these measures, certain shipments were routinely short-delivered.
Upon investigation, it appeared that company employees were cutting the seal, removing certain goods from the shipments, and gluing the seal back together.
After discussing its various options, the company decided on Active Track as the solution to the ongoing theft.
The security officers responsible for checking the seal on arrival at the various premises were advised that an RFID seal would be used in place of the plastic seal. On implementation of this strategy, each security officer was issued with a hand-held Active Track device.
The Active Track device has a built-in RFID reader which enables the security officer to scan the RFID card of the driver, as well as the RFID seal, on arrival at the distribution centre. If the seal has been tampered with, the Active Track will be unable to read it. In reaction to an unreadable seal, the security officer will rely on the GSM capabilities of the Active Track and call the warehouse manager to report the event. An automated text message or email can also be sent at the touch of a button, to report the event to the warehouse manager or similar official.
The Active Track’s GPS functionality ensures that each security officer remains at the point of entry to the warehouse during his shift, and carries out his scanning duties correctly.
The data captured by the Active Track is accessible by the company in real-time, remotely, via the online portal. This equips the company to be sure that the correct processes are being carried out, and to act swiftly in the case of a deviation in procedure or a discrepancy.
With the addition of the user-friendly Active Track, the company experienced a reduction in theft, greater control over its stock and improved staff performance overall.